How do I return my product(s)?
Returns are free. Just drop off the items within 30 days of receiving them.
You can also return something at an adidas store if your order had free delivery.
How to return
Everything you return should be in good condition. Make sure you don’t cut off tags if there are any. Pack all items in their original packaging.
Start a return on our website or on the app and follow the instructions. You’ll receive all the details you need before dropping off your parcel at the drop-off point.
Did you buy something in one of our stores? Please return to the store to return or exchange it in person.
When will I get my refund?
Once your return arrives at one of our warehouses and the quality has been approved, we’ll initiate your refund.
If you chose an e-gift card as the refund method, you’ll receive this via email immediately after your return was approved.
Did you choose to get a refund issued to your original payment method? Then it can take up to 14 business days until you see the amount on your account, depending on your bank.
Restrictions
There can be additional guidelines for your return.
Personalised items
Unique items, created specifically for you, can only be returned if there’s a manufacturing defect.
Limited items
Some exclusive items have a limited return period and can only be returned within 14 days after receiving your order. You’ll find out while ordering if there’s a shorter return period.
Protective lining
Did your item have protective lining? We can only accept a return if this protection hasn’t been removed due to health reasons.
Resellers
We reserve the right to deny resellers the benefit of our returns and refund policy. See our Return Policy for details.
e-Gift card refunds
We reserve the right to make refunds through an adidas e-gift card in some cases. See our Return Policy for details.
Final Sale
Certain items are designated as final sale and not eligible for returns or exchanges. The product page indicates whether an item is a final sale item. Money Can't Buy Product items ("MCBP"), Points for Products items (“P x P”), and Yeezy products are also final sale.
Additional Restrictions
Please see our Return Policy for additional restrictions.
If you are not satisfied with your purchase, you may request a return within 60 days from the date of purchase.
Our customer service team will respond to your request within 12 hours with a return address.
Upon receipt of the product, we will refund you immediately.
